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faq [2017/01/24 02:36]
Stefan
faq [2018/07/19 02:13]
Stefan [Q: Why does the URL sometimes show the IP address and sometimes the MAC address or device name?]
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 <​note>​If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</​note>​ <​note>​If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</​note>​
  
 +==== Q: What does '​Device Not Found!'​ and 'Error ID: (Device non-exist)'​ mean? ==== 
 +  * This error appears when you have entered the wrong MAC address or registration name. Please make sure that you have entered the correct number or name. If you have entered the correct MAC address or name and the device can still not be found, your device might no longer be supported.
 ===== File Access and Playback ===== ===== File Access and Playback =====
  

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