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faq [2018/07/19 02:24] Stefan [Q: What does 'Device Not Found!' and 'Error ID: (Device non-exist)' mean?] |
faq [2019/04/03 07:05] Stefan [Q: How do I access my device without going through myakitio.com or dyn.com?] |
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| * This error appears when you have entered the wrong MAC address or registration name. Please make sure that you have entered the correct number or name. If you have entered the correct MAC address or name and the device can still not be found, your device might no longer be supported. | * This error appears when you have entered the wrong MAC address or registration name. Please make sure that you have entered the correct number or name. If you have entered the correct MAC address or name and the device can still not be found, your device might no longer be supported. | ||
| - | ==== Q: How do I access my device without going through myakitio.com or dyn.com? ==== | + | ==== Q: How do I access my device without going through myakitio.com? ==== |
| - | * If your computer is connected to the same network as the network drive, simply enter the local IP address of your network drive directly into the URL field of the web browser. For more information, see **[[login#local_login|Login > Local Login]]**. If you would like to access your network drive from outside home, you will have to manually setup port forwarding in your network router, to allow incoming traffic to your network drive. You will also need to know your external IP address at home, which might change from time to time, unless you are using a fixed IP address. Check the settings of your network router to see if it supports an alternative service to dyn.com, which you could use to monitor your external IP address. | + | * If your computer is connected to the same network as the network drive, simply enter the local IP address of your network drive directly into the URL field of the web browser. For more information, see **[[login#local_login|Login > Local Login]]**. If you would like to access your network drive from outside home, you will have to manually setup port forwarding on your network router, to allow incoming traffic to your network drive. You will also need to know your external IP address at home, which might change from time to time, unless you are using a fixed IP address. You can use one of the DDNS providers under **[[system_information_portal_server|Preferences > Portal Server > DDNS]]** to manage dynamic DNS or you can check the settings of your network router to see if it supports a dynamic DNS service, which you could use to monitor your external IP address. |
| ===== File Access and Playback ===== | ===== File Access and Playback ===== | ||
