Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
howto [2013/03/14 14:35] Stefan |
howto [2013/04/22 13:40] Stefan |
||
|---|---|---|---|
| Line 10: | Line 10: | ||
| * TCP port 9000 is required for the default connection to our server. | * TCP port 9000 is required for the default connection to our server. | ||
| * TCP port 10080 (or 10081-10100 if 10080 is used) is required if your router supports the UPnP function. | * TCP port 10080 (or 10081-10100 if 10080 is used) is required if your router supports the UPnP function. | ||
| - | * TCP port 1194 is required if you have already enabled both port 9000 and 10080 but it still does not work. | + | * TCP port 1194 is only required if you have already enabled both port 9000 and 10080 but it still does not work. |
| - If you are unsure how to setup your network router or the above tips have not helped so far and your router has a so called "DMZ zone", add the IP address of your network drive to the DMZ zone. You can also use this method to temporarily test if the router setup is indeed a problem. | - If you are unsure how to setup your network router or the above tips have not helped so far and your router has a so called "DMZ zone", add the IP address of your network drive to the DMZ zone. You can also use this method to temporarily test if the router setup is indeed a problem. | ||
| - If none of the above helps, connect a computer to the same local area network (LAN) that the network drive is connected to. Open the web browser and access the internet (e.g. http://www.google.com). This is to test that your home has internet access. | - If none of the above helps, connect a computer to the same local area network (LAN) that the network drive is connected to. Open the web browser and access the internet (e.g. http://www.google.com). This is to test that your home has internet access. | ||
| Line 41: | Line 41: | ||
| * Copy and paste the whole text into a text file. | * Copy and paste the whole text into a text file. | ||
| * Include these files in your report to our tech support.\\ {{:network-test.png?nolink|}} | * Include these files in your report to our tech support.\\ {{:network-test.png?nolink|}} | ||
| + | |||
| + | ==== How to troubleshoot the error "Receive response from upstream server timeout" ==== | ||
| + | This error indicates that the network connection between the web portal at http://myakitio.com and the network drive is too slow or too busy, so it timed out. The best solution is to make sure that UPnP port mapping is enabled and working correctly, so that a direct connection to the network drive can be established without having to go through the web portal. | ||
| + | |||
| + | - Try to login again. This error is temporary and you are most likely able to login if you try it a couple of times. | ||
| + | - Go to **[[system_information_portal_server|Preferences > Portal Server]]** and click **Apply**. Make sure that the system has obtained an IP for the "Mapping Address".\\ {{:portal-server-myakitio.jpg?nolink|}} | ||
| + | - Login again from outside your home and check the URL. If it starts with something like this **%%http://0001d21234da.us1.myakitio.com%%**, containing the MAC address or device name of your network drive, the connection still goes through the web portal and the automatic port mapping function does not work correctly. If that is the case, continue with the next step, otherwise, if the URL now contains your external WAN IP, the error should not occur again.\\ {{:browser-url-mac-address.jpg?nolink|}} | ||
| + | - If the automatic port mapping function failed, setup port forwarding manually to allow incoming traffic to your network drive. For more details, please refer to **[[system_information_portal_server#network_setup|Preferences > Portal Server > Network Setup > Alternative Setup]]**. | ||
| + | - After setting up port forwarding, repeat the test as seen above in step 3 and login from the outside. If that still fails, add the IP address of your network drive to the DMZ zone in your network router. | ||
| + | |||
| + | <note tip>If none of the above tips help, please restart your network router and the network drive.</note> | ||
