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faq [2013/03/06 09:22] Stefan |
faq [2013/06/25 17:56] Stefan |
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| ==== Q: Why does the URL sometimes show the IP address and sometimes the MAC address or device name? ==== | ==== Q: Why does the URL sometimes show the IP address and sometimes the MAC address or device name? ==== | ||
| - | * When you login from the same home network where the MyCloud is connected to, the URL will automatically change to the local IP address. When you login from outside and the automatic port mapping function is enabled or manual port forwarding is set up, the URL will change to the external IP address. In both cases, it means that you have a direct connection to your MyCloud. If the URL shows your MAC address or the device name (e.g. %%http://mycloud-pro.us1.myakitio.com/akitio/20121220/...%%), it means that the connection goes through the web portal and the system was unable to create a direct connection to your device. | + | * When you login from the same home network where the MyCloud is connected to, the URL will automatically change to the local IP address. When you login from outside and the automatic port mapping function is enabled or manual port forwarding is set up, the URL will change to the external IP address. In both cases, it means that you have a direct connection to your MyCloud. If the URL shows your MAC address or the device name (e.g. **%%http://0001d21237a3.us1.myakitio.com/akitio/20121220/?lang=en-us%%**), it means that the connection goes through the web portal and the system was unable to create a direct connection to your device. |
| - | <note>If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past, please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</note> | + | <note>If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</note> |
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| ==== Q: I've attached an external USB drive to the network drive. Where can I access the data? ==== | ==== Q: I've attached an external USB drive to the network drive. Where can I access the data? ==== | ||
| - | * Login as administrator, open the MyCloud file explorer, go to the **DEVICES** directory and look for **USB1-P1** or **USB2-P1**. The data of your USB drive will be inside one of these directories. If you don't see it and have only just connected the USB drive, wait a few more seconds and then click **Refresh** to scan for new devices. For more details, go to **[[howto#how_to_access_files_on_a_usb_drive|Support > How To Articles > How to access files on a USB drive]]**. | + | * Login as administrator, open the MyCloud file explorer and go to the **DEVICES** folder. The data of your USB drive will be inside this directory. If you don't see it and have only just connected the USB drive, wait a few more seconds and then click **Refresh** to scan for new devices. For more details, go to **[[howto#how_to_access_files_on_a_usb_drive|Support > How To Articles > How to access files on a USB drive]]**. |
| - | + | ||
| - | <note>When two USB drives are connected simultaneously, the drive that has been mounted first is USB1 and the second one is USB2. If there are multiple partitions on a USB drive, it will label them with USB1-P1, USB1-P2, etc.</note> | + | |
| ==== Q: Why is the transfer rate for my USB drive so slow? ==== | ==== Q: Why is the transfer rate for my USB drive so slow? ==== | ||
| - | * The file transfer rate when copying files back and forth between the network drive and the USB drive varies greatly, depending on how the files are transferred and where the USB drive is connected to. The best way to manage your data on the USB drive is, when the USB drive is attached to your computer and the network drive is mounted to that computer through Samba. For more details, please see **[[fm_usb_copy#usb_copy_benchmark|File Management > USB Copy > USB Copy Benchmark]]**. | + | * The file transfer rate when copying files back and forth between the network drive and the USB drive varies greatly, depending on how the files are transferred and where the USB drive is connected to. The best way to manage your data on the USB drive is, when the USB drive is attached to your computer and the network drive is mounted to that computer through Samba. For more details, please see **[[fm_usb_drives#usb_copy_benchmark|File Management > USB Drives > USB Copy Benchmark]]**. |
| ==== Q: When I create new user accounts for my friends and family, do they all store their data in the same HOME directory? ==== | ==== Q: When I create new user accounts for my friends and family, do they all store their data in the same HOME directory? ==== | ||
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| ==== Q: What happened to the iBackup service? ==== | ==== Q: What happened to the iBackup service? ==== | ||
| * The [[applications_ibackup|iBackup service]] is no longer actively supported and has been removed with the firmware update 20121206. If you have previously enabled this service, you can still use it but please keep in mind that it only supports devices running iOS up to version 4.x and not above that anymore. | * The [[applications_ibackup|iBackup service]] is no longer actively supported and has been removed with the firmware update 20121206. If you have previously enabled this service, you can still use it but please keep in mind that it only supports devices running iOS up to version 4.x and not above that anymore. | ||
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| + | ==== Q: What happened to the Browser application? ==== | ||
| + | * The [[applications_browser|Browser application]] is no longer supported and has been removed with the firmware update 20130517. | ||
| ==== Q: How long does it take to setup the MyCloud? ==== | ==== Q: How long does it take to setup the MyCloud? ==== | ||
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| ==== Q: Why is there no PDF manual? ==== | ==== Q: Why is there no PDF manual? ==== | ||
| - | * Each product includes a printed setup guide, helping you to setup and familiarize yourself with the hardware but you can also find a more detailed **[[setup_guide|setup guide]]** on this Wiki. For the software, all information can be found on this Wiki. There is no PDF manual because the software is often updated and both features and functions may change with each update. A PDF manual would be quickly outdated and the information would no longer match the current product. The Wiki on the other hand will always be kept up to date and you can access it any time you need to. If you like to read some of the information offline, please select the "**export: odf**" or "**export: pdf**" tab at the top of the Wiki to save the current page on your computer or use the "**Book creator**", also on the top of the Wiki, to create a PDF booklet with multiple pages. To download the entire Wiki, you can find a download link to the **eBook** (ePub format) on the **[[wiki:ebook_help|eManual Help]]** page. | + | * Each product includes a printed setup guide, helping you to setup and familiarize yourself with the hardware but you can also find a more detailed **[[setup_guide|setup guide]]** on this Wiki. For the software, all information can be found on this Wiki. There is no PDF manual because the software is often updated and both features and functions may change with each update. A PDF manual would be quickly outdated and the information would no longer match the current product. The Wiki on the other hand will always be kept up to date and you can access it any time you need to. If you like to read some of the information offline, please select the "**export: pdf**" tab on the top of the Wiki to save the current page to your computer. |
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| + | === Q: How can I download the entire Wiki? === | ||
| + | * To download the entire Wiki for offline viewing, we have prepared an eBook for iPad, Nook, Sony Reader, and others. To open and read this document on your computer, we recommend using **Calibre**. You can download a free copy of this software at http://calibre-ebook.com/.\\ {{:wiki:document-epub.png?nolink|}} [[http://wiki.myakitio.com/akitio-mycloud-emanual.epub|ePub format]] | ||
| ==== Q: How to use and setup system notifications? ==== | ==== Q: How to use and setup system notifications? ==== | ||
