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faq [2017/01/24 02:36] Stefan |
faq [2019/08/30 07:20] (current) Stefan |
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| ==== Q: How do I locate my MyCloud device and how do I login? ==== | ==== Q: How do I locate my MyCloud device and how do I login? ==== | ||
| - | * Go to the web portal at **http://myakitio.com**, enter the 12 digits MAC address that is printed on the device and then login. It's not required to install any additional programs on the computer, setup the network router or register the device. This method of login works straight out of the box. At a later point, if you prefer a server name that is easier to remember, you can always register an additional device name (as long as the name is not already taken). For more information about the login, go to **[[login|login]]**. | + | * Enter the local IP address of your device directly into the URL field of your web browser. If you don't know the local IP address of your device, login to your network router and lookup the IP address of your network drive in the DHCP log. As an alternative, you can use the [[login#finder_utility_on_windows|Finder Utility on Windows]] or the [[login#finder_utility_on_mac|Finder Utility on Mac]] to scan the local network for your network drive and find out the correct IP address. Once you know the correct IP address, copy and paste it into the URL field of your web browser. For more information about the login, go to **[[login|login]]**. |
| ==== Q: Why can I not access my device via http://myakitio.com? ==== | ==== Q: Why can I not access my device via http://myakitio.com? ==== | ||
| - | * Make sure that your network drive is turned on and that it is connected to the internet. For more details about the login, go to **[[login|login]]**. To troubleshoot login errors, see **[[howto#how_to_troubleshoot_the_error_device_offline|device offline]]** and **[[howto#how_to_troubleshoot_the_error_connect_to_device_timeout|connect to device timeout]]**. | + | * The web portal at myakitio.com has been discontinued as of August 31, 2019. To access your device on the local network (LAN), please enter the IP address of your device directly into the URL field of your web browser. For remote access, please use one of the Dynamic DNS services like [[system_information_portal_server#noipcom|noip.com]] or [[system_information_portal_server#dyndnscom|DynDNS.com]] instead. To troubleshoot login errors, see **[[howto#how_to_troubleshoot_the_error_device_offline|device offline]]** and **[[howto#how_to_troubleshoot_the_error_connect_to_device_timeout|connect to device timeout]]**. |
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| - | ==== Q: I'm currently using the MAC address to login. Can I change it to a different name? ==== | + | |
| - | * The MAC address will always be the default login and it's not possible to change it but you can register a new name for your device that is easier to remember. For more details about how to register a new name, see **[[system_information_portal_server#myakitiocom|Preferences > Portal Server]]**. | + | |
| ==== Q: Why can I not register a new name for my media server? ==== | ==== Q: Why can I not register a new name for my media server? ==== | ||
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| ==== Q: What ports are used for the remote connection? ==== | ==== Q: What ports are used for the remote connection? ==== | ||
| - | * When browsing the web page and registering the device, a standard HTTP connection on port 80 is used. For the login and file access, port 9000 and port 10080 are used. If port 10080 is in use, the system will try 10081, 10082, etc. until 10100. If port 10080 is open on both the network where the network drive (MyCloud) is connected as well as on the network where the computer is currently connected, the communication becomes direct peer to peer. If none of the 10080 ports work, port 9000 or in some cases port 1194 is used instead. | + | * When browsing the web page and registering the device via myakitio.com, a standard HTTP connection on port 80 is used. For the login and file access, port 9000 and port 10080 are used. If port 10080 is in use, the system will try 10081, 10082, etc. until 10100. If port 10080 is open on both the network where the network drive (MyCloud) is connected as well as on the network where the computer is currently connected, the communication becomes direct peer to peer. If none of the 10080 ports work, port 9000 or in some cases port 1194 is used instead. |
| <note>Make sure the ports 9000, 10080 and 1194 are not blocked on your network switch or router, otherwise the remote login will not work. If the login through the web portal fails, you may need to use the [[login#finder_utility_on_windows|finder utility for Windows]] or the [[login#finder_utility_on_mac|finder utility for Mac]] to find out the local IP address. You can then enter the local IP address directly into the URL field of your web browser to access the device.</note> | <note>Make sure the ports 9000, 10080 and 1194 are not blocked on your network switch or router, otherwise the remote login will not work. If the login through the web portal fails, you may need to use the [[login#finder_utility_on_windows|finder utility for Windows]] or the [[login#finder_utility_on_mac|finder utility for Mac]] to find out the local IP address. You can then enter the local IP address directly into the URL field of your web browser to access the device.</note> | ||
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| <note>If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</note> | <note>If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</note> | ||
| + | ==== Q: What does 'Device Not Found!' and 'Error ID: (Device non-exist)' mean? ==== | ||
| + | * This error appears when you have entered the wrong MAC address or registration name. Please make sure that you have entered the correct number or name. If you have entered the correct MAC address or name and the device can still not be found, your device might no longer be supported. | ||
| + | ==== Q: How do I access my device without going through myakitio.com? ==== | ||
| + | * If your computer is connected to the same network as the network drive, simply enter the local IP address of your network drive directly into the URL field of the web browser. For more information, see **[[login#local_login|Login > Local Login]]**. If you would like to access your network drive from outside home, you will have to manually setup port forwarding on your network router, to allow incoming traffic to your network drive. You will also need to know your external IP address at home, which might change from time to time, unless you are using a fixed IP address. You can use one of the DDNS providers under **[[system_information_portal_server|Preferences > Portal Server > DDNS]]** to manage dynamic DNS or you can check the settings of your network router to see if it supports a dynamic DNS service, which you could use to monitor your external IP address. | ||
| ===== File Access and Playback ===== | ===== File Access and Playback ===== | ||
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| ==== Q: Why is the download service unable to start? ==== | ==== Q: Why is the download service unable to start? ==== | ||
| * By default, the download service is using the **HOME** folder of the system administrator (admin) to store the files. However, if there is no drive installed yet or the partition has not yet been created, it's unable to start. Make sure your drive is installed properly, a partition has been created and the drive has been formatted for the network drive to use. For more details about setting up a drive, refer to **[[applications_disk_manager#auto|Applications > Disk Manager > Auto]]**. | * By default, the download service is using the **HOME** folder of the system administrator (admin) to store the files. However, if there is no drive installed yet or the partition has not yet been created, it's unable to start. Make sure your drive is installed properly, a partition has been created and the drive has been formatted for the network drive to use. For more details about setting up a drive, refer to **[[applications_disk_manager#auto|Applications > Disk Manager > Auto]]**. | ||
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| - | ==== Q: As an OEM/ODM customer, can we build our own web portal? ==== | ||
| - | * The short answer is **YES**. If you would prefer to build your own log in portal rather than using the portal at http://myakitio.com that we provide then you are more than welcome to do so. Please keep in mind that this is no easy task and the costs are extremely high. You must be absolutely committed to the personal cloud business to even consider such an endeavor. | ||
| ==== Q: How do I configure my drives? ==== | ==== Q: How do I configure my drives? ==== | ||
