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howto [2013/02/09 16:36] Stefan |
howto [2013/06/25 17:54] Stefan |
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| * TCP port 9000 is required for the default connection to our server. | * TCP port 9000 is required for the default connection to our server. | ||
| * TCP port 10080 (or 10081-10100 if 10080 is used) is required if your router supports the UPnP function. | * TCP port 10080 (or 10081-10100 if 10080 is used) is required if your router supports the UPnP function. | ||
| - | * TCP port 1194 is required if you have already enabled both port 9000 and 10080 but it still does not work. | + | * TCP port 1194 is only required if you have already enabled both port 9000 and 10080 but it still does not work. |
| - If you are unsure how to setup your network router or the above tips have not helped so far and your router has a so called "DMZ zone", add the IP address of your network drive to the DMZ zone. You can also use this method to temporarily test if the router setup is indeed a problem. | - If you are unsure how to setup your network router or the above tips have not helped so far and your router has a so called "DMZ zone", add the IP address of your network drive to the DMZ zone. You can also use this method to temporarily test if the router setup is indeed a problem. | ||
| - If none of the above helps, connect a computer to the same local area network (LAN) that the network drive is connected to. Open the web browser and access the internet (e.g. http://www.google.com). This is to test that your home has internet access. | - If none of the above helps, connect a computer to the same local area network (LAN) that the network drive is connected to. Open the web browser and access the internet (e.g. http://www.google.com). This is to test that your home has internet access. | ||
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| * Copy and paste the whole text into a text file. | * Copy and paste the whole text into a text file. | ||
| * Include these files in your report to our tech support.\\ {{:network-test.png?nolink|}} | * Include these files in your report to our tech support.\\ {{:network-test.png?nolink|}} | ||
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| + | ==== How to troubleshoot the error "Receive response from upstream server timeout" ==== | ||
| + | This error indicates that the network connection between the web portal at http://myakitio.com and the network drive is too slow or too busy, so it timed out. The best solution is to make sure that UPnP port mapping is enabled and working correctly, so that a direct connection to the network drive can be established without having to go through the web portal. | ||
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| + | - Try to login again. This error is temporary and you are most likely able to login if you try it a couple of times. | ||
| + | - Go to **[[system_information_portal_server|Preferences > Portal Server]]** and click **Apply**. Make sure that the system has obtained an IP for the "Mapping Address".\\ {{:portal-server-myakitio.jpg?nolink|}} | ||
| + | - Login again from outside your home and check the URL. If it starts with something like this **%%http://0001d21234da.us1.myakitio.com%%**, containing the MAC address or device name of your network drive, the connection still goes through the web portal and the automatic port mapping function does not work correctly. If that is the case, continue with the next step, otherwise, if the URL now contains your external WAN IP, the error should not occur again.\\ {{:browser-url-mac-address.jpg?nolink|}} | ||
| + | - If the automatic port mapping function failed, setup port forwarding manually to allow incoming traffic to your network drive. For more details, please refer to **[[system_information_portal_server#network_setup|Preferences > Portal Server > Network Setup > Alternative Setup]]**. | ||
| + | - After setting up port forwarding, repeat the test as seen above in step 3 and login from the outside. If that still fails, add the IP address of your network drive to the DMZ zone in your network router. | ||
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| + | <note tip>If none of the above tips help, please restart your network router and the network drive.</note> | ||
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| <note>If USB bus power is insufficient to power up the hard drive, please connect an external power adapter to your USB drive.</note> | <note>If USB bus power is insufficient to power up the hard drive, please connect an external power adapter to your USB drive.</note> | ||
| - | <note tip>Instead of using the web browser to access your data, you can also mount the network drive via SMB (Samba) or AFP. On the PC, use SMB and on the Mac, use AFP. The data on the USB drive is inside the **device** folder.</note> | + | <note tip>Instead of using the web browser to access your data, you can also mount the network drive via SMB (Samba) or AFP. Use SMB on the PC and AFP on the Mac. The data on the USB drive can be found inside the **usb-p1** or **usb-p2** folder.</note> |
| - | <note important>Only the administrator (admin) can see and access the USB drive. If you want to share the data with other users, copy the files to the **PUBLIC** folder on your network drive or use the **Share** function. Select an existing folder or create a new folder on the USB drive, right-click on it, select **Share**, select **Group** and then set up your preferred user access.</note> | + | <note important>Only the administrator (admin) can see and access the USB drive. If you want to share the data with other users, copy the files to the **PUBLIC** folder on your network drive or use the **Share** function in the web interface. Select an existing folder or create a new folder on the USB drive, right-click on it, select **Share**, select **Group** and then set up your preferred user access.</note> |
| <note warning>USB drives with capacities over 2TB are not supported!</note> | <note warning>USB drives with capacities over 2TB are not supported!</note> | ||
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| + | <note warning>USB drives which use a firmware that has support for **4K sectors** enabled are not supported!</note> | ||
| === Supported file systems === | === Supported file systems === | ||
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| * EXT2, EXT3, EXT4 | * EXT2, EXT3, EXT4 | ||
| * XFS | * XFS | ||
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| + | ==== How to mount existing partitions ==== | ||
| + | Under some circumstances (e.g. after a reset, after receiving a replacement product), you might have an existing HOME and SWAP partition that contains all your data but you are not able to access it, because the partitions are no longer mounted. If that happens, a pop-up window will appear upon login and inform you that the system is currently running without a HOME partition. All you need to do is simply mount the existing partitions again. | ||
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| + | - Click **Management** to open the disk manager. Alternatively, go to **[[applications_disk_manager#expert|Applications > Disk Manager > Expert]]**.\\ {{:remount-01.jpg?nolink|}} | ||
| + | - Select the existing HOME partition, enable the **Mount as HOME** option and click **Mount**.\\ {{:remount-02.jpg?nolink|}} | ||
| + | - Select the existing SWAP partition and click **Mount**.\\ {{:remount-03.jpg?nolink|}} | ||
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